Frequently Asked Questions

Roofr.com is a new type of roofing company that uses aerial imagery to provide you with a free roofing estimate online.

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Find answers to common questions. If you need further assistance, we're just a phone call or email away. 

  • What is Roofr?

    We are a technologically advanced roofing brokerage. Roofr utilizes satellite imagery technology to measure your roof and provides you with an instant, free estimate. By eliminating the middleman, providing you with wholesale pricing on materials and connecting you directly with local vetted installers, we’re able to save you up to 20%.

  • What areas do you serve?

    Canadian service area:

    • Toronto, On
    • Newmarket, On
    • Muskoka, On
    • Barrie, On
    • Richmond Hill, On
    • Vaughan, On
    • North York, On
    • Mississauga, On
    • Oakville, On
    • Burlington, On
    • Hamilton, On
    • Grimsby, On
    • St. Catharines, On
    • Scarborough, On
    • Aurora, On
    • Brampton, On
    • Bradford, On
    • Keswick, On
    • Innisfil, On
    • Stouffville, On
    • King City, On
    • Nobelton, On
    • Mt Albert, On
    • Uxbridge, On
    • Zephyr, On
    • Udora, On
    • Collingwood, On
    • Orillia, On
    • Guelph, On
    • Kitchener, On
    • Niagara Falls, On
    • Milton, On
    • Whitby, On
    • Ballantrae, On
    • Pickering, On
    • Ajax, On
    • Oshawa, On
    • Markham, On
    • ... and many more!
     

    US service Area:

    • San Francisco, CA
    • Daly City, CA
    • San Mateo, CA
    • Palo Alto, CA
    • San Jose, CA
    • Saratoga, CA
    • Campbell, CA
    • Santa Cruz, CA
    • Davenport, CA
    • Swanton, CA
    • Santa Clara, CA
    • Los Gatos, CA
    • Mountainview, CA
    • Portola Valley, CA
    • Stanford, CA
    • Menlo Park, CA
    • Silicon Valley, CA
    • Fremont, CA
    • Union City, CA
    • Hayward, CA
    • Castro Valley, CA
    • San Leandro, CA
    • Oakland, CA
    • Berkley, CA
    • Walnut Creek, CA
    • Richmond, CA
    • Sausalito, CA
    • Napa Valley, CA
    • Sonoma, CA
    • Sunnyvale, CA
    • Los Altos, CA
    • Milpitas, CA
  • Is the quote generated by the online estimator tool final?

    No, our online estimation tool provides you with a rough estimate as to how much your roof will cost to replace. Once you have requested an “Onsite Analysis”, we send out an installer to inspect the roof, address any of your concerns and help you choose the right roofing system. You will then receive a final, detailed quote from us via email.

  • Do Roofr's installers have WSIB coverage and liability insurance?

    All of our installers have WSIB coverage and liability insurance. Roofr carries full liability insurance as well.

  • Does Roofr do the installation?

    No, Roofr does not complete any of the installation. Our objective is to provide you with the most qualified installers in your area to complete the work at a fair price. An installer must pass through rigorous screening to be eligible to serve homeowners on our platform.

  • Who do I pay?

    Once the work is complete and you’re happy, you pay the installers. Our service is free to use for homeowners; the installers pay Roofr to be a part of our team.

  • How do I pay?

    Our installers accept Cheque, money orders, or cash.

  • When do I receive my warranty receipt?

    Once the job is complete to your satisfaction and full payment is made, Roofr will provide you with all your warranty documentation.

  • How can I get in touch with Roofr?

    Give us a call at +1 (866) 287-3121 and talk directly to one of our customer service agents. Or email us at info@roofr.com

  • What types of roofing systems are available through Roofr?

    • Asphalt
    • Flat Roofing- EPDM, 2 Ply Modified Bitumen, Vinyl, TPO
    • Slate
    • Cedar
    • Custom Copper
    • Metal